Description

BridgePort — The Easiest Gateway to Your Devices

BridgePort is an all-in-one remote access and support platform built for IT teams, MSPs, and remote workers. From first connection to audit-ready logging, BridgePort is designed to be fast, clear, and secure.

Core Values

• One-Touch Connect: Join via invite link or session code in seconds
• Ultra-Low Latency: Snappy input, smooth HD streaming
• Security First: Device approval, 2FA, and role-based access
• Central Control: Bulk deployment, policy templates, and audit logs

Key Features

• Unattended Access: Always-on connectivity to headless or off-hours devices
• Full Control: Screen/keyboard/mouse, multi-monitor switch, UAC handling
• File Transfer & Clipboard Sync: Drag-and-drop with resume for large files
• Remote Print & Black Screen: Hide the local display during sensitive work
• Session Recording & Chat: Training, QA, and compliance made simple
• Auto Reconnect After Reboot & Safe Command Execution
• Web Viewer & Mobile Apps: Zero-install browser access; iOS/Android clients

Security Architecture

• End-to-End Encryption (TLS 1.3), device pairing approval, 2FA (OTP/SMS/Authenticator)
• RBAC/Permission Profiles: View-only, control, file-only, and custom roles
• SSO Integration (SAML/OIDC) and comprehensive audit/session logs
• Data Residency Options: Cloud or on-prem BridgePort Gateway relay

Admin & Deployment

• BridgePort Console: Inventory, groups, access rights, and logs in one place
• Mass Rollout: MSI/MDM scripts, token-based auto-enrollment, silent install
• Policy Templates: Toggle file transfer, force recording, privacy screen, etc.
• Alerts & Reports: Connection history, failed attempts, license usage

Components

• BridgePort Host: Agent for devices you control remotely
• BridgePort Viewer: Desktop, web, and mobile client
• BridgePort Console: Org, policy, and compliance dashboard
• BridgePort Gateway (Optional): On-prem relay/server for full control

Platforms

Windows

Use Cases

• IT Helpdesk: Jump from ticket to live session; diagnose, patch, verify
• MSPs/Field Service: Manage hundreds of endpoints unattended; automate checks
• Remote Work: Securely reach office PCs with granular data-exfiltration controls
• Customer Support: Zero-install, one-time sessions via web invite

Editions

• Personal: Core remote control and file transfer for individual use
• Team: Admin console, roles/policies, session logs, web viewer
• Enterprise: SSO, on-prem gateway, advanced auditing, API, and SLA